We built Maya for one thing: getting a qualified, calendared appointment booked inside an SMS thread — before the homeowner calls your competitor. See how that differs from the alternatives.
Maya vs. the most common alternatives for home service contractors.
| Feature |
Maya
|
Smith.ai | Ruby Receptionists |
|---|---|---|---|
| Response channel | SMS-native (text first) | Phone + live chat | Phone + live chat |
| Response time | < 5 seconds, 24/7 | 1–2 min (human agent) | 1–2 min (human agent) |
| Pricing model | Per booked appointment | Per minute / per call | Per minute |
| Home service specialization | HVAC, Roofing, Plumbing, Electrical + more | General business | General business |
| CRM integration | ServiceTitan, Jobber, Housecall Pro, Google Cal | Basic CRM pass-through | Basic CRM pass-through |
Homeowners text. Phone calls go to voicemail. The data is clear: over 90% of homeowners under 45 prefer texting a business over calling. When your HVAC goes out at 11 PM on a Saturday, the homeowner is not pressing "1 for service" on a phone tree — they're texting the first number Google gives them.
The first contractor to reply via text wins 78% of jobs. Maya is SMS-native: no hold music, no "press 1," just an instant qualified conversation that ends with an appointment on your calendar. Phone-first receptionists like Smith.ai and Ruby are great for businesses where calls are the primary channel — but for HVAC, roofing, and plumbing contractors, the leads are increasingly arriving via text first.
30-minute setup call. Live in 48 hours. Every lead gets a 5-second response.